Case study
Field service suite
Dispatch, mobile-friendly job views, and offline-tolerant capture for distributed teams.
Overview
Field service suite
Scope, timeline, and context—how the work was framed before a single sprint shipped.
A mobile-first operations PWA for distributed crews: dispatch, job context, and capture that keeps working when connectivity does not.
Organization
Meridian Ops
Duration
3 months
Project type
Mobile operations platform
Role
PWA and mobile-first UI
Case study
How we got there
From constraint to release: the problem, the approach, the build, and what changed after go-live.
The problem
Technicians were still relying on paper forms and manual handoffs, which introduced data gaps and slowed every job cycle.
The approach
We prioritized offline-first mobile flows, map-based dispatch, and quick-capture forms so crews could keep moving even without a network.
The solution
The finished PWA supports route-aware schedules, instant photo capture, and a resilient sync layer, so field teams stay productive in any environment.
Product views
Field service suite
Interface moments that show hierarchy, density, and polish—the same bar we bring to stakeholder reviews.
Results
The result
Outcomes we optimize for: less manual work, faster decisions, and software that stays trustworthy in production.
Paper-heavy steps dropped, job cycles compressed end-to-end, and sync reliability stayed high in the field—so reporting caught up with reality the same day the work happened.
Paper work
-50%
Manual forms eliminated
Job completion
70% faster
Field-to-report cycle
Mobile reliability
98%
Offline sync success rate
Next step
Want a build like this?
We scope in milestones, ship in slices, and keep communication crisp—so your roadmap stays honest.